FAQ
About Our Jewelry
What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance and fire. It's nearly as hard as a diamond (9.25 on the Mohs scale) and offers more sparkle at a fraction of the cost. Our moissanite stones are ethically created and environmentally friendly.
What is gold vermeil?
Gold vermeil (pronounced "ver-may") is a premium-quality jewelry finish consisting of a 5-times-thick layer of gold (at least 2.5 microns) over sterling silver, titanium, and stainless steel. It offers the luxurious look of solid gold at a more accessible price point while being more durable than standard gold plating.
Are your pearls real?
Yes! We use genuine South Sea pearls and cultured Edison pearls in our jewelry. Each pearl is carefully selected for its luster, shape, and quality to ensure you receive beautiful, authentic pieces.
Orders & Shipping
What countries do you ship to?
We ship internationally to multiple countries. Shipping options and rates will be calculated at checkout based on your location.
How long does shipping take?
Delivery times vary by location. Domestic orders within the Philippines typically arrive within 2-3 business days. International orders may take 3-4 business days depending on the destination and customs processing.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey to you.
Do you offer gift wrapping?
Many of our pieces come in elegant gift-ready packaging. Please check the product description or contact us for specific gift-wrapping requests.
Jewelry Care
How do I care for my moissanite jewelry?
Moissanite is very durable and easy to care for. Clean it regularly with warm water, mild soap, and a soft brush. Avoid harsh chemicals and store separately to prevent scratching.
How should I care for gold vermeil pieces?
To maintain the gold finish, avoid contact with salt water, perfumes, lotions, and chemicals. Remove before showering, swimming, or exercising. Store in a dry place and clean gently with a soft, dry cloth.
How do I care for pearl jewelry?
Pearls are delicate and require gentle care. Put them on last after applying makeup and perfume. Wipe with a soft cloth after wearing. Store separately in a soft pouch to prevent scratching. Avoid exposure to chemicals and extreme temperatures.
Returns & Exchanges
What is your return policy?
We want you to love your jewelry! If you're not completely satisfied, please contact us within 14 days of receiving your order to discuss return or exchange options.
Can I exchange my jewelry for a different size?
Yes, we offer exchanges subject to availability. Please contact us to arrange an exchange, and we'll do our best to accommodate your request.
Product Information
Do you offer different metal options?
Our collection features various finishes, including gold vermeil and other premium materials like 925 sterling silver, titanium, and stainless steel. Check individual product pages for available options.
Are your pieces hypoallergenic?
Our gold vermeil pieces are made with a sterling silver base, titanium, and stainless steel, which is generally hypoallergenic. However, if you have specific metal sensitivities, please contact us before purchasing.
Do you offer a warranty on your jewelry?
We stand behind the quality of our pieces. Please contact us if you experience any issues with craftsmanship or materials, and we'll work with you to find a solution.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!